Privacy Policy

Last updated: 2 July 2026

Ramchandra Jewellers ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through our website, why we collect it, how we use and protect it, and the choices and rights you have. It applies to this website and to enquiries you send us through it.

By using this website or submitting our enquiry form, you agree to the practices described in this policy. If you do not agree, please do not use the enquiry form — you are always welcome to simply call or visit our showroom instead.

1. Who we are

We are Ramchandra Jewellers, a jewellery retail business located at 93 Panki Road, Near New Shivli Road, Tirah (opposite the Indian Oil petrol pump), Kanpur, Uttar Pradesh 208020, India. We are the data fiduciary responsible for the personal information collected through this website.

2. Information we collect

Information you give us

When you fill in the enquiry / appointment form on this website, we collect:

• Your name (required)
• Your phone number (required)
• Your email address (optional)
• The jewellery category you are interested in (for example, bridal sets or diamond rings)
• Your preferred appointment date (optional)
• Any message you choose to write to us (optional)

Information collected automatically

When you submit the enquiry form, our server also records:

• The date and time of your submission
• Your IP address, which we log for security purposes and to help prevent spam and abuse

What we do not collect

• We do not collect payment card, UPI, bank account or other financial details on this website. All payments happen in person at our showroom.
• We do not ask for Aadhaar, PAN or other government identity numbers through this website.
• We do not run advertising or tracking pixels on this website.

3. How we use your information

We use the information you give us only to:

• Contact you by phone, WhatsApp or email to respond to your enquiry
• Schedule and confirm your showroom appointment or bridal consultation
• Understand what kind of jewellery you are looking for, so we can prepare relevant options
• Keep a record of enquiries for our own business follow-up
• Protect our website against spam, abuse and fraudulent submissions

We do not use your information for automated decision-making or profiling, and we do not send bulk marketing messages unless you have separately asked us to.

4. Your consent

We process your personal information on the basis of the consent you give when you voluntarily submit the enquiry form. You may withdraw that consent at any time by contacting us using the details in the Contact us section. Withdrawing consent will not affect anything we did lawfully before you withdrew it.

5. Sharing your information

We do not sell, rent or trade your personal information to anyone. We may share it only in these limited situations:

• Our own staff — the people at our showroom who need it to respond to your enquiry.
• Our website/hosting provider — the company that hosts this website and stores the enquiry records on our behalf.
• Legal requirements — if we are required to disclose information by law, a court order, or a lawful request from a government authority.

6. Third-party services

This website uses a small number of third-party services. When you interact with them, those companies may receive certain technical data (such as your IP address and browser information) and process it under their own privacy policies, not ours:

• Google Fonts — used to load the fonts on this site. See the Google Privacy Policy.
• Google Maps — we embed a map so you can find our showroom. Loading the map connects your browser to Google. See the Google Privacy Policy.
• WhatsApp (Meta) — if you click our WhatsApp button, you are taken to WhatsApp and your conversation with us is governed by WhatsApp's Privacy Policy.

7. Cookies

This website does not set its own cookies, and we do not use analytics or advertising cookies to track you. However, the embedded Google Map and Google Fonts may set cookies or similar technologies in your browser. You can block or delete cookies at any time through your browser settings; doing so may affect how the map displays.

8. How long we keep your data

We keep enquiry records only for as long as we reasonably need them to serve you and to maintain our business records — normally up to 24 months from your last contact with us — after which they are deleted. If you ask us to delete your details sooner, we will do so, unless we are required by law to keep them.

9. How we protect your data

Enquiry records are stored on our web server in a location that is not publicly accessible from the internet, and access is restricted to our authorised staff. We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access.

Please note that no method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security. Please do not send sensitive information (such as card numbers or passwords) through the enquiry form.

10. Your rights

Under India's Digital Personal Data Protection Act, 2023 and applicable law, you have the right to:

• Access — ask us what personal information we hold about you.
• Correction — ask us to correct information that is wrong, incomplete or out of date.
• Erasure — ask us to delete your personal information.
• Withdraw consent — tell us to stop processing your information at any time.
• Grievance redressal — raise a complaint with us about how your data has been handled.

To exercise any of these rights, contact us using the details below. We will respond to your request within a reasonable period. There is no charge for making a request.

11. Children's privacy

This website is intended for adults. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has submitted information to us, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time — for example, if we add a new feature to the website or if the law changes. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page occasionally.